Do you accept devices that have been reported lost or stolen?

No, we do not accept devices that have been reported lost or stolen.

How do I ship my package?

Place your device (with original packaging if possible) inside a box. Make sure your device is wrapped in bubble wrap and/or shipping paper to keep it safe during shipping. 

All packages should be dropped off at your local post office. 

What happens when you receive my device?

Once we receive your device, we'll inspect it to ensure it meets the condition you described and will promptly issue payment. 

If the device does not match the condition you described, we will send you a revised offer. You have the option to accept or reject the offer. If you reject the offer, we will send the device back to you FREE of charge.

How long is my quote valid for?

Your quote is valid for 14 days from when you complete your order .

What if I don't have to printer to print my shipping label?

If you don't have a printer to print you label, we recommend using a local library or print service for faster payment. Otherwise, you can contact us at support@macmetro.com and we will send you your label. 

How do I get paid?

We will issue payment via PayPal or send you a Check. We will pay CASH for local pickups. 

How does the local pickup work?

Once you complete your order, select local pickup for the payment option. We will reach out to you to schedule at time to pickup in Hampton, VA. 

Do I need to remove iCloud from my account?

Yes we cannot process devices that are iCloud locked

To Remove: 

1 Select settings 

2. Select your name, then click "iCloud" 

3. Scroll to "Find my iPhone" 

4 Turn off "Find my iPhone" 

Contact us at support@macmetro.com if you need further assistance.